If they go quiet: shutdown
Some people go still and silent, stop answering, or hide away. This can be overwhelm too.
- Keep it quiet and low-pressure.
- Don’t push for answers or eye contact.
- Stay nearby. Let them be in their safe place, and wait.
If someone is badly hurt, or could be, call the emergency number now.
If someone has hurt themselves, taken an overdose, or talks about ending their life: call 999 now if they are in danger (UK).
To talk to someone, any time (UK): Samaritans 116 123 (24 hours, every day) · text SHOUT to 85258 (24/7) · children and young people: Childline 0800 1111 (24 hours). Checked on each provider's own site on 21 Oct 2026; more helplines below.
Not an emergency, but worried about health? NHS 111 (England; NHS 24 on 111 in Scotland), or 111 online.
Not an emergency, but worried about health? healthdirect: 1800 022 222, 24 hours.
Not an emergency, but worried about health? Healthline: 0800 611 116, free, 24/7.
What helps during a meltdown Someone to talk to
Numbers checked on 21 Oct 2026 on government and emergency-service websites.
A meltdown is overwhelm, not naughtiness. It passes. Your job is safety and calm, not fixing it.
Move anything that could hurt someone. If you need to, move other people away instead.
Say very little, slowly and quietly. Words add to the overload. Avoid “calm down”.
Whatever you were asking can wait. Questions count as demands too.
Step back a little. Stay where they can see you, if it is safe for you both.
Turn things down, close a door, ask others to move along. One adult is enough.
Explaining, bargaining and consequences all wait. Stay calm and wait.
“I’m here.” “You’re safe.” Or nothing at all. They may need longer than you expect to answer.
No lectures. Time, space and something calm and familiar. Reconnect and repair later, together.
Why fewer demands helps with PDA: demands and the threat response.
Some people go still and silent, stop answering, or hide away. This can be overwhelm too.
Every number, text code and set of opening hours was checked on the provider’s own website on 21 Oct 2026.
One page for the fridge or a wallet: the steps and the numbers for where you are.
Calm card
Anyone in danger? Call 999
If everyone is safe, it is OK to step away and breathe.
PDA Compass · numbers checked 21 Oct 2026 · information, not medical advice
This is information, not medical advice. It does not replace help from people who know you or your child. If someone is in danger, call the emergency number.